I cannot get into my account

Let us try to solve it:

1. Sign-in is through Google only, at /create/login.

2. Make sure you use the same Gmail account you bought with. Often the browser is signed in to a different Google account.

3. Try signing out of all Google accounts in the browser and back in, or open a private window.

If it says your account has no access although you bought, or the payment went through and no credits arrived, a human needs to look. Email the address below with the purchase email and when you paid, and we will sort it out.

• How do I buy credits?
• All the answers