Credits taken, no result

We understand the frustration. Our rule is simple: no result, no charge. Let us check what happened:

1. Is it still running? Look at the bar at the top of the screen. A short clip usually takes 1 to 3 minutes, a Genie film or a 4K upscale much longer.

2. Maybe it is already done. Press Gallery on the top bar and refresh the page.

3. Did it fail or get blocked? The credits come back automatically and a notice says so, even if you closed the tool or left the site.

4. Stuck far longer than usual? The system detects it and refunds by itself.

If the render ended as failed and the credits did not come back, a human needs to look. Email the address below with the tool name, the time, and how many credits left, and we will handle it.

• My render seems stuck
• Where are my results?
• All the answers