My render seems stuck

Most of the time it is not stuck, it is working. Here is how to check:

1. Do not worry about closing it. The render runs on our server, not in your browser. You can close the tool, the tab and even the computer, and the result waits in the gallery.

2. How long should it take? A short clip usually 1 to 3 minutes. A talking avatar 1 to 3 minutes. A Genie film much longer. A 4K upscale about half an hour per minute of video.

3. Where do you see progress? On the bar at the top of the screen. "Hide" only hides it, tracking continues.

4. Far longer than usual? The system detects it and refunds the credits by itself.

A real fault is when the render ended as failed and the credits did not come back, or the same render fails again and again on every engine. How long has it been, and in which tool?

• Credits taken, no result
• Where are my results?
• All the answers